Authorised Push Payment Fraud - Online Claim Form

Do you have a customer account with Volt?*

Yes

Unfortunately, you will not be able to process a claim through Volt. If you believe you have been a victim of an authorised push payment scam, please contact your bank or provider for support.

Is your business a micro-enterprise?*

Yes

Micro-enterprise: A micro-enterprise is an enterprise that employs fewer than ten persons and whose annual turnover and/or annual balance sheet total does not exceed €2 million.

Is your business a small charity?*

Yes

Charity: Charities are defined under the relevant legislation in the UK and registered as such. Charities in scope have an annual income of less than £1 million.

Unfortunately, you cannot submit a claim through this online form based on the information you have provided. This form is for customers of Volt who operate as a micro-enterprise or small charity. For any other fraud concerns and support please contact support@volt.io. Our business hours are 09:00am-5:00pm, Monday-Friday (excluding bank holidays).

Was the payment transaction you suspect to be a scam authorised and sent to an account within the United Kingdom?*

Yes

Unfortunately, you cannot submit a claim through this online form based on the information you have provided. This form is for scams authorised and sent to an account within the UK. For any other fraud concerns and support please contact support@volt.io. Our business hours are 09:00am-5:00pm, Monday-Friday (excluding bank holidays).

Was the payment(s) executed on or after 7 October 2024?*

Yes

Please note that transactions that were executed before 7 October 2024 do not fall under the APP reimbursement scope.

Unfortunately, you cannot submit a claim through this online form based on the information you have provided. This form is for transactions that were executed on or after 7 October 2024. For any other fraud concerns and support please contact support@volt.io. Our business hours are 09:00am-5:00pm, Monday-Friday (excluding bank holidays).

Your Business Details

Registered Business Name*

E-mail address for claim-related correspondence*

Your Volt Account Details

Where the payment was sent from

Sort code*

Account number*

Destination Account Details

Please provide details of the destination account. If payments were made to multiple parties and accounts, include details for each account.*

Payment Details

How many payments did you make from your Volt account in relation to the scam?*

Please provide the following details for each payment that was made*

Scam Details

Please provide any contact details you have for the person(s) you believe instigated or were otherwise involved in the scam:

Are you still in contact with the recipient or merchant?*

Yes

Please select the source of the scam from the dropdown menu below:*

Please select the scam type that has occurred:*

Malicious Payee: When victims make a push payment, typically in return for promised goods or services, to people they believe are legitimate but who subsequently turn out to be scammers. Malicious Redirection: When victims believe they are paying a known and legitimate payee but are instead tricked into making a push payment to a scammer’s account.

Please select the scam sub-category type that has occurred:*

Please provide a short description of the scam*

Please upload any supporting evidence (such as invoices or emails) to support your claim.*

Drop files here or

Max. file size: 2 MB.

Have you reported this scam to the police?*

Yes

Do we have your consent to report this scam to the police on your behalf?*

Yes

Please provide your crime reference number*

Details of the individual submitting the claim

Name*

First name Last name

Are you authorised to submit the claim on your organisation’s behalf?*

Yes

By submitting this form, you agree that your details will be used in accordance with our privacy policy.

Phone

This field is for validation purposes and should be left unchanged.